Arkel makes the best panniers in the world, but maybe the bags are not what you expected, you've changed your mind, or a trip has been canceled. We understand that it is not always easy to buy things sight unseen! You can simply return the unused panniers within 30 days of delivery for a full refund.

You must obtain a Return Authorization Number prior to returning the item(s) for refund, exchange or repair(s). To obtain a Return authorization number you can contact our customer service at 1-888-592-7535 or by email at info@arkel-od.com.

Repairs

Item(s) being returned for repair(s) must be reasonably cleaned. If not there will be an extra charge of $20.00 to have them sent to the cleaners before commencing repair(s). Normal turn around time for repairs is 6 to 8 weeks, this includes the time for shipping, and processing the repair(s).

If you feel like telling us why you are returning them, we'd appreciate it. We like to improve our products!

Arkel USA Return Address:

Arkel Inc.
C/O: Norman G. Jensen Inc.
395 Caswell Ave.
Derby Line, VT
05830 

Questions?

If you have questions that are not addressed here, please send us an email. We're always here to help!